Customer service/Questions about your order

Questions about your order

Delivery times
If an article is in stock (visible by means of the green check mark), the rule is:

ordered before 5 p.m. = next day delivery.

Please note that there are no deliveries on Sundays and Mondays. On Tuesday to Saturday.
If you have ordered on Saturday or Sunday, delivery will be made on Tuesday.

Shipping delay
Unfortunately, we have no influence on delays caused by and at the delivery company. Sometimes it happens that delivery takes a day longer.
When you order that we send by parcel post, you will receive notifications by e-mail PostNL with the current status.
Letter post cannot be tracked.

Item not in stock
If the website indicates that an item is not in stock (by means of a red cross), shipping will take longer and depends on when the item arrives at us again.
Please contact us by e-mail if you would like to know when an item will be available again.

Problems with ordering
Following are the most common ordering issues:

* I can't log in, my data is not recognized:
At it is not mandatory to log in to order something. To solve the problem, the easiest and fastest way is to place the order without logging in.
If you still want to be able to log in, please contact us by e-mail.

Order VAT free
For business orders within the EU, we can deliver VAT-free (intra-community, 0% VAT), provided you provide a valid VAT number.
When placing your order, enter your company details as well as the VAT number, starting with the country code letters (for example BE for Belgium). A box 'Intra-Community supply' will then appear that can be checked.

Export (outside EU):
We do not charge VAT for customers outside the EU. Please note that VAT/import duties may be charged upon import into your country.